Privacy policy

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you. By using the BEAN DROP Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Scope and acceptance

BEAN DROP Coffee (referred to below as “we,” “us,” or “BEAN DROP”) provides products and services online and offline (websites, social pages, mobile apps, events, customer support, marketing and messaging — collectively, “BEAN DROP Services”). Using any BEAN DROP Services means you accept the terms of this Privacy Policy.

2. What we collect

We collect information you give us and information we gather automatically:

  • Information you provide: name, email, postal address, phone number, date of birth, gender, payment details when you buy, survey responses, photos or other content you upload, and any contact details you supply for third parties (for gifts, referrals, etc.).
  • Automatically collected information: device identifiers, IP address, browser and operating system, pages visited, time and date of visits, click and usage data, email interactions, and analytics data from cookies, pixels, and similar technologies.
  • Location data: when you enable location services on a device or app.
  • Third‑party sources: information we receive from partners, public databases, analytics providers, advertising networks, and social platforms when you link accounts or interact with our content.

We may combine information from these sources to improve services and personalize your experience.

3. How we use information

We use personal information for legitimate business purposes, including to:

  • Provide and manage services: create and maintain your account, process orders, deliver products, handle returns and refunds, and respond to support requests.
  • Security and fraud prevention: verify identity, detect and prevent fraud, and protect our systems and users.
  • Product and service improvement: develop and enhance offerings, perform analytics and market research.
  • Marketing and personalization: send offers, recommendations, and targeted advertising (including through partners such as social platforms and ad networks) consistent with your permissions.
  • Legal and safety purposes: comply with legal obligations and respond to lawful requests.

We only use payment information to process transactions and to prevent fraud.

4. When and with whom we share information

We share personal information only as necessary and in limited ways:

  • Affiliates and service providers: with companies that help operate our business (payment processors, hosting, analytics, delivery, customer support, marketing vendors).
  • Advertising and analytics partners: to enable targeted advertising and measure campaign performance.
  • Promotions and contests: with sponsors or as required by contest rules.
  • Business transactions: as part of a sale, merger, or due diligence process.
  • Legal reasons and safety: to comply with law, respond to legal process, or protect rights, property, safety, or security.
  • Aggregate data: we may share de‑identified or aggregated information that does not identify you.

We require third parties to protect personal information and to use it only for permitted purposes.

5. Your choices and controls

  • Marketing opt‑out: you can opt out of marketing emails by following the unsubscribe link in any email or by emailing hello@beandropcoffee.com.au.
  • Cookies and tracking: you can control cookies and tracking through your browser or device settings; disabling some cookies may limit functionality.
  • Account access and updates: log into your account to review and update your information or contact us for assistance.

6. Children

We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will take reasonable steps to delete it.

7. Data security and retention

We use industry‑standard safeguards to protect personal information and limit access to those who need it. No system is perfectly secure; we cannot guarantee absolute security. We retain personal information only as long as necessary for the purposes described or as required by law, and we take steps to delete or de‑identify data when it is no longer needed.

8. Links to other sites

Our Services may link to third‑party websites and services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.

9. International transfers

Because we operate globally, personal information may be transferred to, stored, and processed in countries with different privacy laws. By using our Services, you consent to such transfers and processing.

10. Changes to this policy

We may update this Privacy Policy. Material changes will be posted on our site with notice. Continued use of BEAN DROP Services after changes means you accept the revised policy.

11. Contact and complaints

If you have questions, want to update your information, or wish to make a privacy complaint, contact us at: E‑mail: hello@beandropcoffee.com.au Or visit beandropcoffee.com.au and use the Contact Us link.